Our offering

Explore our core offers across the whole UX value chain from user research to design up to testing.

Human factors

How we minimize use-related risks in safety-relevant medical solutions with medical usability and human factors engineering.
With our Human Factors and Usability Engineering competencies, we support companies in safety-relevant industries to minimize usage-related risks in their products, workflows or processes in order to avoid undesired events such as accidents or product recalls:
Identify and mitigate usage-related risks
Using human factors tools and methods (e.g. use error analysis), we create the basis for the analysis of user interactions and identify potential use-related sources of risk in your products, workflows or processes. The goal is to correctly classify the severity of the use-related risk and to design the respective solution or risk mitigation.
Demonstrate effectiveness by means of formative and summative evaluations
With formative and summative usability evaluations, we check and assess the usability as well as the effectiveness of the defined risk mitigation in the different phases of the product development process. Products, processes as well as trainings and instructions for use can be tested for their safety of use, in order to finally provide evidence for a safe product or process application.
Create usability documentation for medical device approval
We take over or advise you in the planning of the usability engineering process during the development of safety-relevant medical devices. For this purpose, we document all approval-relevant evidence in the usability engineering file according to IEC 62366-1 or in the HFE\7UE reports according to FDA Guidance.
The aim of this process is to achieve the best possible device quality in order to meet the expectations of the regulatory authorities regarding the usability of the device.
Focus groups
Environmental analysis
User-device model / PCA-analysis
User profiles
Human factors
Cognitive walkthrough
Contextual inquiry
Task analysis
Use risk history analysis
Usability report
Identification of use related hazards
Heuristic evaluation
User interface design requirements
Summative evaluation
Formative evaluation
Hazard severity analysis
Labeling design requirements

Test and validate

How we test and measure solutions for customer acceptance and usability.
With usability testing and validation methods we support you in different project phases to check whether a product or feature proposal meets the current UX standards and is accepted by potential customers. Through the evaluations, problems in usage and acceptance can be detected and solved early on, thus preventing unnecessary costs in the development.
Test with users
In a usability test, we check your product with users for user-friendliness and acceptance. By observing the actual behavior of users while solving typical tasks in the test object, we analyze the customer's interaction with your product. These valuable insights lead to an improvement of the product and provide the certainty that the product will be accepted by future users.
Perform expert analysis
Using best practices, design standards and ISO norms, we analyze and evaluate user interfaces and systems to identify usability problems and potential for improvement.
Expert reviews provide a fresh perspective on your solution and can capture complex interrelationships and issues that may not necessarily be revealed in a usability test.
Use UX metrics
By using data-based metrics, we can specifically measure, compare, and track the user experience of a solution over the lifecycle of the product. We use various methods such as Net Promoter Score (NPS), System Usability Scale (SUS), Customer satisfaction (CSAT), conversion rates, abandonment rates, etc. to measure the quality of the design and evaluate the effect of changes.
Moderated usability test
Unmoderated usability test
Desirability studies
Online surveys
Expert review
Standards review
Cognitive walkthrough
A/B and multi-variant testing
UX scores
Clickstream analysis
Participatory design

User research

How we understand and measure customer needs and derive new business opportunities.
We support companies in gaining actionable insights about their customers, generating ideas and making validated decisions. The goal is to identify and exploit innovation potential and new business opportunities based on customer needs.
Elicit and analyze customer requirements
Using qualitative and quantitative user research methods and data collection procedures, we analyze the needs and goals of your customers, create customer and user profiles, document workflows and their context. From this, we derive actionable findings and translate them into concrete product requirements.
Develop and validate ideas
Using the methods of design thinking and lean startups, we apply creativity techniques in ideation workshops to support you and the entire project team in identifying new solution ideas and paths. These solutions can be quickly made tangible by means of rapid prototyping and tested with the first target customers after a short time. Thus, the potential and feasibility of the ideas can be validated directly.
Concretize product idea and define features
Using methods such as storyboarding and context scenarios, we work with you to concretize your product idea and make it tangible. By capturing and prioritizing use cases and user requirements, the product concept becomes concrete and plannable. This creates a common understanding among all parties involved and provides a guideline for upcoming decisions.
Design thinking
Ideation methods
Value proposition
Service blueprint
Focus groups
Ethnographic research
Customer journey mapping
Ideation workshops
Design sprints
Online survey
Contextual inquiry
Diary studies
Personas and user profiles
Business model canvas


How we concept and design digital and phisical products.
We conceptualize the entire user interaction and design the user interface of your software or hardware product. Based on business and user requirements we concretize ideas and develop them from the first concept visualization to the final design solution.
Creating an interaction concept
Considering the common interaction, usability and accessibility standards and norms, we create an interaction concept that defines the navigation and information architecture. The goal is to enable the user to reach his goals with the product as efficiently and easily as possible. In addition, the concept creates a basis for efficient development and maintenance of your product.
Building interactive prototypes
Based on the use cases and interaction concept, we create design prototypes that help to further develop and validate the planned product.
Prototypes can be created in different levels of detail depending on the project phase, from a simple sketch to a detailed and interactive mockup. This allows us to internally evaluate the suitability and externally evaluate the acceptance by future users.
Create final design solution
Coordinated with the development environment, your branding and design guidelines, we finalize the design solution, prepare it by means of style guides for the implementation and accompany it in the further course.
The goal is a final product design that adequately represents your brand and its values, is technically feasible, has a high recognition value and is aesthetically convincing.
Product vision
Use case scenarios
Design sprint
Interaction concept
Usability test
Navigation concept
UI Design
Context scenarios
Data visualization
Design and user requirements

Let's chat

Select a suitable date in the calendar and follow the appointment booking process. You will then receive an appointment invitation from us.
45 min
Web conferencing details provided upon confirmation
The goal of the initial meeting is to get to know each other, introduce you to our agency and our services and identify if there are opportunities for collaboration.

We are looking forward to meeting you!
Umbrella UX Studio GmbH
Zugerstrasse 67c
6340 Baar