Achieving excellence for a point of care product

A medical start-up in the UK, a spin-off from Oxford University, is developing a revolutionary device for point-of-care blood analysis.
To ensure the credibility and neutrality of the results, the company brought Umbrella on board for the execution of the usability engineering process according to IEC 62366 and FDA HFE guidance.

Together, we have assessed and designed a product iteratively that has already convinced users to such an extent that the first user study gave it an overall rating System Usability Scale (SUS) score of 87.2 (excellent).

Product type

Medical devices for professional users (B2B)

Services

Regulatory compliant summative usability evaluation

A hearing aid manufacturer will launch a new charger for its hearing aids. Umbrella was engaged for the final summative usability evaluation of the product and the corresponding user guide.

Based on the existing documentation, we prepared the summative evaluation, conducted it with 15 test participants, and documented it in the usability engineering file.
The summative evaluation was compliant with IEC 62366 and FDA HFE guidance and was accepted by the regulatory authorities accordingly.

Product type

Medical device for consumer market (B2C)

Services

Exploring and validating customer needs in a new business area

A manufacturer of medical solutions, sees a potential and is thinking about developing a digital solution for a new market segment. In addition, the manufacturer would like to gather feedback on initial ideas and concepts.
By means of conducting 12 qualitative interviews with participants from the U.S., the U.K. and Germany, Umbrella UX supported the company in this endeavor.

Based on the findings from the 12 interviews, the need for a digital tool in the market segment was confirmed in all countries. In addition, high potential opportunities were identified in five specific areas in particular. Based on these findings, a list of possible functions for an MVP of the solution, the corresponding assessment of feasibility, and a description of the detailed needs of the potential customers were created.

Product type

Hospital and Primary Care information systems (Middleware)

Services

Understanding information flows in emergency medicine

A global manufacturer of medical devices would like to understand better the information flows in emergency medicine. In the ambulance, emergency department, and across different organizations, to position its solution better to adapt to the corresponding market segment.

We were commissioned to conduct the user research and interviewed 36 people from the UK, USA, and Germany from different roles in the various emergency institutions.

As a result, we could show the customer the current information flows, the technologies used, and the gaps in the information flow. We were also able to validate and discard features and identify new opportunities.

Product type

Medical devices for professional users (B2B)
Hospital, Primary Care and Ambulance information systems

Services

Sharing knowledge with 60'000 colleagues all over the globe

A multinational pharmaceutical company with 60,000 personnel and operations in 65+ countries wants to improve its framework for knowledge management. Relevant knowledge is spread across multiple repositories.

To identify challenges, we conducted a broad user research based on the jobs-to-be-done framework, including workshops, Interviews and surveys with business, subject matter experts with hundreds of users.

We created several user journeys and extracted a list of the key features that a knowledge management solution must offer. These key features were validated and prioritised through a user survey.

The results provided the client with a prioritised list of actionable success factors that will be addressed during the project.

Product type

Business Solution

Services