Understanding information flows in emergency medicine
A global manufacturer of medical devices would like to understand better the information flows in emergency medicine. In the ambulance, emergency department, and across different organizations, to position its solution better to adapt to the corresponding market segment.
We were commissioned to conduct the user research and interviewed 36 people from the UK, USA, and Germany from different roles in the various emergency institutions.
As a result, we could show the customer the current information flows, the technologies used, and the gaps in the information flow. We were also able to validate and discard features and identify new opportunities.
Medical devices for professional users (B2B)
Hospital, Primary Care and Ambulance information systems